FAQ

Q:  Does the Ashton Depot allow outside caterers?  A:  The Ashton Depot requires guests to use the catering services of our culinary staff.  On rare occasions we allow specialty foods to be brought in under our chef’s supervision to supplement our menus.

Q:  How many people can the Ashton Depot accommodate?  A:  The Ashton Depot can accommodate up to 800+ guests, maximizing the patio and tented space, however there are always exceptions depending on use of space and flow of guests.

Q:  What does the room rental include?  A:  Room rental, when applicable, generally includes the set-up and tear-down for your event, round tables, banquet chairs, flatware, china, glassware, and the use of the entire facility for your event.

Q:  Can the Ashton Depot recommend vendors for cakes, entertainment, dj’s, etc?  A:  Yes, the Ashton Depot has a list of preferred vendors we work closely with for events.  You may certainly book these services directly, but if you’d prefer us to engage your choices, coordinate and oversee their work for you, we would be pleased to do so.

Q:  Can I make an international food request for my menu?  A:  Absolutely! Our chef has lived and worked all around the globe and we are happy to accommodate international food requests.

Q:  Is there a deposit required in advance to hold my reservation?  A:  Yes, we require guests to pay part of their total event cost in advance, payable in multiple payments as agreed upon in the signed contract.

Q:  Is smoking allowed at The Ashton Depot?  A:  The Ashton Depot is a non-smoking facility.  Guests are permitted to smoke outdoors on the patio during events.

Q:  Are candles permitted?  A:  Yes, however per fire code, Florists and guests may not use candles with exposed flames.  Guests must place protective drip plates under any candles placed on mantels or tables.  Pillar candles are not allowed on windowsills in Ballroom.

Q:  May I provide the beverages for my event?  A:  We are fully licensed and trained to safely serve alcoholic beverages.  Due to TABC laws, no alcohol can be brought into the Depot, however at your own home or venue you may wish to provide your own.  We  can recommend how much liquor to purchase for any given event, should you choose to purchase your own.  We will be happy to discuss various options with you.

Q:  I’m interested in having a party in a tent.  Can you do that?  A:  We do it all the time.  Additional tent components to consider are such things as flooring, carpeting, lighting, electrical needs, staging, dance floor and temperature control.  We provide one stop shopping for all of these elements either at our venue or at your site selection.

Q:  I need help in finding just the right place in which to have my event.  Can you help with that?  A:  At your service!  Besides our own magnificent venue, The Ashton Depot, we are welcomed at all of DFW party sites which allow outside caterers.  We will help you match up your needs with the perfect spot.

Q: What level of food and service does The Ashton Depot Catering provide?  A:  The Ashton Depot can provide service for a variety of events such as; Drop off/Pick Up, Drop off with Setup, Limited Seating/Standup Cocktail Reception, Buffet Receptions, Attended Stations, Plated Dinners, or Large, Corporate or Fundraising Events.

Q: What does being a full-service, off-premise caterer mean?  A:  As a full-service, off-premise caterer, we create seasonal customizable menus appropriate to our clients taste preferences, budget demands and theme consideration. Our “sample menus” are only an initial indication of our repertoire. Off premise catering is essentially building a restaurant in one day and tearing it down again. Linens, China, Flatware, Glassware, Lighting, and Décor, we offer a wide range of options to choose from to transform your site. The benefit to the client is a unique event experience, one that can be customized to their taste in foods, décor, and location.

Q: When do I need to provide my final guest count? Can I adjust my count the day before the event?  A:  Guaranteed guest counts are required five business days before your event.  You may increase your counts up to two days prior to the event: however we cannot accept decreases in guest counts within five business days of your event.

Q: What is the process for planning an event?  A:  After your initial contact with our office, you will be sent general catering information and sample menus appropriate for your type of event.  We will give you time to review the information, and then you will be sent a menu proposal and you can arrange for an appointment to meet in person or speak over the phone. We will then guide you through the planning process, culminating in a custom proposal for your event.

 Q: What can I expect to see in your proposal?  A:  Our event proposals itemize cost estimates per person  or per event for food and beverage in addition to cost estimates for labor, rentals, linens, etc.  Changes in the final guest count  or future service requests after our proposal may affect stated cost estimates.

Q: How can I be assured that my event will get the necessary attention if you have several parties on that same day?  A:  The Ashton Depot limits the number of special events that we will cater on any one day to preserve the high quality service we deliver to our clients. This unique policy ensures that your event receives the ultimate degree of quality and service necessary.

Q: Why select The Ashton Depot over another Caterer?  A:  We don’t just provide food we provide a complete catering experience.  The Ashton Depot Catering Company is DFW’s leading specialty event catering company, serving businesses, organizations, military and individuals who seek expert consultation, best in class catered cuisine, and impeccable service. Compared to other catering and event managing companies, we deliver precision service, inventive solutions, and creative cuisine that assures clients peace of mind. We will exceed your expectations and take care of the details – so you can relax and enjoy your guests.

Q:  Can I visit the building?  A:  An appointment for a site tour can be arranged by calling 817.810.9501.  You must be accompanied by one of our staff to be admitted to the site.

Q:  Where can I park when visiting the Ashton Depot?  A:  You can park directly next to the building in the diagonally marked spots that face the courtyard gates.

 

 

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